As a UC or telecom partner, you want to offer your customers the best solutions for their communication needs. Connecsy from Pridis, also part of BusinessCom’s My-Connect portfolio, known as My-Connect Dialogue, is a powerful and versatile attendant console that helps businesses work more efficiently by seamlessly integrating with various UC platforms. In this blog, we dive deeper into the unique benefits of My-Connect Dialogue and how it can provide your customers with a strategic advantage.
Benefit 1. Seamless Integration with Multiple Platforms
Many organizations work with a mix of UC platforms such as Mitel, Microsoft Teams, Zoom, Alcatel-Lucent, or Broadsoft. My-Connect Dialogue acts as an overarching layer that brings these systems together into a single attendant console. This minimizes compatibility issues and ensures efficient call routing without platform restrictions.
Benefit 2. Enriched Data for Smart and Fast Searches
An efficient receptionist is invaluable. My-Connect Dialogue enables them to add contextual information to existing Active Directory data. This improves search functionality, allowing calls to be transferred faster and more accurately, directly contributing to an enhanced customer experience.
Benefit 3. Consistent User Experience Across Platforms
Organizations frequently switch to new UC solutions. With My-Connect Dialogue, the user interface remains consistent, regardless of the underlying UC technology. This means end users do not have to learn new systems, simplifying migrations and ensuring operational continuity.
Benefit 4. Multiple Presence Sources
In addition to standard UC presence information, My-Connect Dialogue can combine data from calendars, access control systems, and even a secondary UC system in hybrid environments. This provides a much more precise view of colleagues’ availability, which is essential for efficiently routing voice calls.
Benefit 5. User-Friendly and Customizable Interface
The intuitive interface of My-Connect Dialogue is not only easy to learn but also fully customizable. Users can adjust the display and functionality to match their specific workflow, leading to increased productivity. This is crucial in environments where rapid onboarding is required, such as at Gemeente Dongen. Read more about this case here.
Benefit 6. Simple Web-Based Implementation
Thanks to its web-based architecture, My-Connect Dialogue can be used anywhere with internet access. Installation is simple and does not require complex configurations, while regular software updates ensure that customers always have access to the latest features and security patches.
Benefit 7. Robust and Secure Solution
Reliability and compliance are crucial for sectors with strict regulations. My-Connect Dialogue is not only highly stable but also fully GDPR-compliant. This is why it is also used by government agencies and financial institutions where data security is a top priority.
Benefit 8. Accessible for the Visually Impaired
Inclusivity is a core value of My-Connect Dialogue. Through partnerships with Optelec and Freedom Scientific, the solution offers features such as Text-to-Speech and extensive keyboard navigation, allowing visually impaired users to work seamlessly with the system. Read more here.
Try It Yourself – Book a Demo!
Curious about how My-Connect Dialogue can support your customers? Book a demo here and discover the benefits firsthand!