Organizations are not looking for yet another platform, but for solutions that integrate seamlessly with their existing workflows. The integration between Zoom and Microsoft delivers exactly that — a unified experience that boosts productivity without the complexity of adopting an entirely new environment.
Why is this combination interesting for your customers?
Many organizations have already made significant investments in the Microsoft ecosystem. Zoom builds on this foundation rather than replacing it, giving end users the best of both worlds without compromise.
AI Companion: Intelligence Across Platforms
With Zoom AI Companion, included as standard in paid Zoom Workplace plans, end users receive AI support that works across both Zoom and Microsoft:
- Meeting summaries available in Teams and Outlook
Users who miss a Zoom Meeting can access the summary directly within their familiar Microsoft environment. - AI Companion in Teams meetings
Even during Teams meetings, users can leverage AI Companion to capture insights and action items. - Email intelligence
When linked to an Exchange account, AI Companion helps draft and summarize emails within Zoom Mail. - Document summaries
Upload Microsoft 365 documents for quick summaries when time is limited.
Tangible Benefits for Daily Workflows
Streamlined Communication
Integration with Microsoft Outlook and Teams makes everyday activities significantly more efficient:- Schedule and start Zoom Meetings directly from Teams or Outlook without switching context
- Manage Outlook/Exchange email and calendar directly from Zoom Workplace
- Make Zoom Phone calls, manage shared lines, and respond to SMS messages within Teams
- Access recordings, queue management, and multi-line handling directly inside Teams
Seamless Document Collaboration
For teams collaborating on documents, the combination saves considerable time:
- Collaborate in real time on Microsoft 365 documents during Zoom Meetings without switching apps
- Instantly assign the right access permissions (editor, commenter, viewer) when sharing files in Zoom
- Create, share, and manage OneDrive and SharePoint files from Zoom Team Chat
- Share Zoom Whiteboards with Teams users for joint brainstorming sessions
Optimized Hybrid Work
The integration between Microsoft Teams and Zoom Spaces makes flexible working truly flexible:
- Join Teams meetings from Zoom Rooms with a single tap
- Search for and reserve Zoom Rooms from Outlook, including scheduling Teams meetings
- Use digital signage in Zoom Rooms with clear instructions for Teams meetings
- Reserve workspaces via Zoom Workspace Reservation directly from Outlook
Commercial Opportunities for Resellers
1. Upsell Opportunities
Customers already using Microsoft 365 are ideal prospects for Zoom Workplace. The integration lowers adoption barriers and increases the ROI of both platforms.
2. Strengthen Renewals
Organizations that experience the combined value of both platforms show higher retention rates. The workflow integration significantly raises switching costs.
3. Deliver Complete Solutions
Position yourself as a trusted advisor by offering complete communication ecosystems instead of standalone products – for example, Zoom Contact Center integrated with Dynamics 365 CRM for sales and service teams.
4. Competitive Advantage
With Zoom’s 99.999% SLA and the ability to continue making Zoom Phone calls even when Teams is down, you offer mission-critical reliability.
Conclusion
The combination of Zoom and Microsoft is not about choosing one over the other — it’s a strategic decision to leverage both platforms to their fullest potential. For resellers, this means a stronger value proposition, higher customer satisfaction, and greater growth opportunities.
Customers who choose this integrated approach are investing not only in technology but in a way of working that makes teams more productive, connected, and satisfied — exactly what modern organizations are looking for.
Want to learn more about how to position this solution with your customers?
Contact BusinessCom for demonstrations, technical documentation, and commercial support.