The Unified Communications market is evolving rapidly, and not all organizations view UCaaS as their final destination. According to Oru Mohiuddin, Research Manager for European Unified Communications and Collaboration at IDC, Mitel has accurately identified the market dynamics and is cleverly capitalizing on the underlying opportunities this presents for UC vendors. Read her perspective here.
From hardware to software: a successful transformation
Mitel has undergone an impressive transformation. From a hardware-focused communication approach, the company has evolved into providing software-based solutions that enable modern deployments. Think virtualization, containers, and public cloud deployment models. The UC and contact center products have been significantly enhanced through the use of CloudLink and other advanced technologies.
Flexibility as a competitive advantage
What sets Mitel apart from many competitors is its flexible approach. While many organizations are not ready to commit fully to UCaaS, Mitel offers various options:
- On-premises solutions for customers who want to maintain their existing infrastructure
- Private cloud for organizations seeking the benefits of cloud infrastructure in a more secure environment
- Hybrid arrangements that combine on-premises and cloud solutions
- Public cloud UCaaS through its partnership with RingCentral, with CloudLink enabling seamless migration
Ready for the hybrid work reality
Oru Mohiuddin emphasizes that Mitel’s focus on UC modernization and customer lifecycle management is both compelling and distinctive. With hybrid work becoming the norm, dependence on remote communication technology is increasing—colleagues are rarely in the same location. Digital communication tools are now essential for smooth, disruption-free workflows and business processes, which ultimately determine how effectively a company can achieve its goals.
Innovation that matters
Mitel’s new innovations are promising, including data analytics that are easy to navigate and interpret. By implementing MiVoice in Amazon Web Services and Azure, greater integration with modern business applications becomes possible, including AI/ML and automation capabilities.
Partner success as a foundation
A key insight IDC highlights: Mitel works closely with partners to ensure strategic success. Achieving success in unified collaboration and communication is nearly impossible without the support of the partner community—a reality Mitel understands well.
This analysis is based on research by IDC and the insights of Oru Mohiuddin, Research Manager for European Unified Communications and Collaboration at IDC. For more information on Mitel solutions, contact BusinessCom.