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Frost & Sullivan has named Zoom a Visionary Leader in the 2026 Frost Radar for Integrated Cloud Communications Platforms. Zoom scores highest of all providers on both the Growth Index and the Innovation Index, a recognition that underscores the platform’s growing impact on the market.
This positioning reflects the transformation Zoom has undergone in recent years: from an online meeting platform to an AI-first Cloud Communications and collaboration platform. The focus is increasingly on turning conversations into completed work, with functionality that brings UCaaS, CCaaS, and CPaaS together in one integrated solution.
In the report, Frost & Sullivan particularly highlights Zoom’s integrated platform approach, visible in both Zoom Workplace and Zoom Business Services. Zoom’s AI strategy also receives a lot of attention: it is built around orchestration and a federated AI approach, in which various AI models and technologies are smartly deployed and combined to optimally serve employees and customers.
For IT business partners, this is an important signal. It shows how Zoom continues to develop toward a platform that supports both internal employee workflows and customer-facing processes, thereby playing an increasingly strategic role within organizations’ communication and collaboration infrastructure.
Curious about the full analysis and the underlying reasons for this positioning? The full Frost Radar report can be downloaded via this link.